Frequently Asked Questions ( FAQ)
Production and Turn Time
How quickly will my sign be printed and shipped?
We currently offer one business day production for the majority of our products. The only exceptions are unusually large orders and a handful of products. Signstorebd.com uses High Standard Transport for most of our shipping. We provide estimated arrival dates for your order based on ship type at checkout.
Is there a cutoff time for when I need to place my order?
Yes, the cutoff time for our one business day production is 8 p.m.(Local Time). Here are three examples:
- If you place your order Tuesday at 7:50 p.m. (Local Time), it will be produced and shipped on Wednesday.
- If you place your order Thursday at 7:50 p.m. (Local Time), it will be produced and shipped on Saturday.
- If you place your order Thursday at 10:00 p.m. (Local Time), it will be produced and shipped on Sunday.
Can my order be rushed?
We offer one-day production on most of our products. At this time, we do not offer a “rushed” production option. If you need your order quickly, we recommend ordering with two-day or overnight shipping.
Are there any exceptions to your promised production times?
We promise to try our very best to get your order to you on time. Sometimes there are circumstances beyond our control, but those are few and far between. If you have questions about the status of your order, feel free to contact us at +8801711 99 13 64 or sales@signstorebd.com.
Will my order be reviewed for errors before being produced?
Yes, multiple times. After you have checked out on our website and your design is sent to our production facility, our design team and quality-assurance techs will ensure your design is print-ready. Once your sign has been printed and fabricated, our QA team will give it another look to verify the quality prior to shipping. However, note that artwork is printed “as is,” so please make sure that your artwork is ready for printing.
Will I be sent a digital or physical proof before my order is produced?
We offer digital proofs during the design process. Simply click on the “View Proof” button to see how your design will print. Please note that pixilation may not be visible on your screen, but can exist. Please watch for any warnings while designing your sign.
Do you produce and ship orders on Friday?
Keep in mind that we neither produce nor ship orders on Friday. The “gone fishing” sign is also on our doors on all major holidays.
Do you offer free shipping?
Yes, we offer free ground shipping with every order over tk 50,000 and more all over the country.
Am I able to split up my order and have it shipped to multiple locations?
Sure – during the checkout process , we will shipped as and where you required.
Which shipping carriers do you use?
We utilize Sondorbon Carrier Service as our primary carrier; we will also use other carrier services.
Are your shipping times guaranteed?
We try our best to get your order to you on its intended arrival date, however there can be circumstances outside of our control. Once your package leaves our facility, it’s in the hands of the shipping carrier. Have a problem? Give us a call at +880 1711 99 13 64. We promise to make it right.
Where are you located?
Our Office is located in Paltan- Dhaka. We ship the majority of our products from our Paltan office.